Coach Terms

To coach on VoiceCoach AI you apply with a short form, accept these terms, and, once our team approves the application, upload a passport or national ID card and a recent proof of address. The information you give about your experience and credentials must be accurate and current.

Your documents are reviewed by our own team, not by an outside identity-verification service. We keep them in private storage that only our review team can open, use them only to confirm who you are, and delete them when you delete your account.

We do not accept applications from people who live in, apply from, or use an email address on the national domain of Russia, Belarus, Iran, North Korea, Syria or Cuba.

You are an independent contractor, not an employee. You are responsible for your own equipment, teaching credentials, expenses and any legal obligations that arise from your earnings. Nothing in these terms creates an employment relationship.

You set the price of a 60-minute session in credits, between 50 and 300 credits. Learners can book 30, 45 or 60 minutes; 30 and 45 minutes cost that price pro-rated and rounded up to a whole credit.

The platform fee is 20% of the session price and your share is 80%. Your share is recorded in US dollars at 1 credit = $1.00.

When a learner books you, the session's credits are taken from their balance and held. You accept or decline each request. A request you haven't accepted 1 hour before the start expires. If you decline or a request expires, the learner gets every credit back.

Every confirmed session has its own video room, opened from the session's page from 10 minutes before the start. Sessions currently run on Jitsi Meet (meet.jit.si) in a new browser tab; the page names the service for each session. meet.jit.si may ask the first person in the room to sign in, for example with a Google or GitHub account, before the meeting can start, so please join a few minutes early.

After the session, mark it completed on its page.

Your 80% is recorded in your earnings when you mark a session completed, when you mark a learner as absent, when a learner cancels less than 24 hours before the start (80% of the half the learner does not get back), and when a confirmed session is settled automatically as given (see section 8).

An earning becomes available to request 7 days after the session, once the window for reporting a problem has closed. Earnings on a session under review are held until our team decides.

You request a payout of your available earnings, at least $10.00, from your Earnings page, and tell us where to send it. Our team pays each request by hand, by bank transfer to the account you give, and marks it paid with the transfer reference. We do not promise a payout date or schedule.

If a payout can't be made, for example because the account details are wrong, we return the amount to your available balance and tell you why.

A learner who cancels a confirmed session 24 hours or more before the start, or a request you haven't accepted yet, gets every credit back. A learner who cancels less than 24 hours before the start gets half the credits back, rounded down, and you earn on the other half.

If you decline or cancel, the learner gets every credit back. Repeated cancellations can lead to removal from the catalogue.

If you haven't opened the video room 15 minutes after the start, the learner can report it and gets every credit back at once. If the learner hasn't joined 15 minutes after the start and you have opened the room, you can mark them as absent and the session counts as given.

A confirmed session that nobody closes is settled 48 hours after its end: it counts as given if you opened the video room, and the learner is refunded in full if you did not.

You agree to deliver each session professionally in the language and scenario the learner chose, not to take learners or payments off the platform, to keep learners' information confidential, and not to record a session without the learner's consent.

A learner can leave a review only after a completed session. Star ratings are used by our team for quality review and are not shown on your public profile; a learner's written review may appear there.

You describe your professional background and credentials in your application. Our team may ask to see evidence, such as certifications or employment history. Misrepresenting your experience is grounds for removal.

A learner can report a problem with a session within 7 days. The session is then under review and your earning for it is held. Our team either returns the learner's credits, in which case your earning for that session is reversed, or closes the report and the session counts as completed. Both of you see the decision on the session's page.

We may suspend or remove a coach for failed identity checks, repeated cancellations or no-shows, conduct violations or fraud. Earnings recorded for sessions you gave remain owed to you and are paid under section 7; sessions under review are decided first.

You keep ownership of your coaching methods and materials. You give us a limited licence to show your profile, headline, bio, introduction video link and written reviews on the platform. We do not record sessions; the call runs on the video service named on the session page.

You are responsible for declaring your earnings wherever the law of your country requires it.

We announce material changes on this page at least 30 days before they take effect. Continuing to teach after that date means you accept them.

Questions about these terms: email LEADSPIRE LTD at support@voicecoach.studio.