Payments Policy

This Payments Policy outlines the terms and conditions governing all financial transactions on the VoiceCoach AI platform operated by LEADSPIRE LTD. By making a purchase on our platform, you agree to the payment terms described below. Please review this policy carefully before completing any transaction.

VoiceCoach AI accepts payments exclusively via Visa and Mastercard credit and debit cards. No other payment methods are currently supported. You must ensure that your card details are accurate and that you are authorized to use the card for transactions on our platform. LEADSPIRE LTD reserves the right to decline any payment that cannot be verified or authorized.

Our platform operates on a credit-based system. You purchase credits in advance, which are then consumed as you use VoiceCoach AI coaching sessions and features. Credit packages and their prices are displayed on the platform at the time of purchase, and credits are added to your account as soon as the payment succeeds. You can also top up a custom amount of money in the currency you pay in: any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (from an exchange-rate data provider, refreshed every 24 hours; US dollars and pounds included), with the maximum rounded down to a round figure and never above €20,000.

You pay in the currency you choose, and every price is shown in that currency before you pay. We currently accept payment in the following currencies: USD, EUR, GBP, KZT, ZAR, CAD, SAR, TRY, MAD, CLP, BRL, AZN, ARS and LKR. Prices in currencies other than US dollars are converted at the day's exchange rate from an exchange-rate data provider, refreshed every 24 hours; the price shown at checkout is the price you pay. LEADSPIRE LTD may change prices, but a change never affects credits already purchased.

Transactions are usually completed within a few seconds, though your card issuer may take longer, for example for a 3-D Secure check. Once the payment succeeds, the credits appear in your account balance. If a transaction fails, no credits are added to your account and your card is not charged.

Card details travel over an encrypted (TLS) connection and are passed to our payment processor to authorise the payment. We keep only the card brand, the last four digits and the expiry date, never the full card number or the security code. If you suspect an unauthorized transaction on your account, contact us straight away.

Questions about a payment: email LEADSPIRE LTD at support@voicecoach.studio with the transaction reference.