Refund Policy

This Refund Policy explains the terms under which LEADSPIRE LTD may issue refunds for credit purchases made on the VoiceCoach AI platform. We strive to ensure customer satisfaction, and we encourage you to review this policy before making any purchases. By purchasing credits, you acknowledge and agree to the terms outlined below.

Credits are digital goods, added to your account as soon as the payment succeeds. Unused credits are refundable within 14 days of purchase, as set out below. If you are new to the platform, we recommend starting with a smaller credit package.

If you are a consumer in the UK or the EU, you have a statutory right to withdraw from a credit purchase within 14 days of the day the purchase is confirmed, without giving any reason. To withdraw, email support@voicecoach.studio from your account email before the 14 days end and say which purchase you are withdrawing from; a clear statement is enough. We refund you within 14 days of receiving your notice, to the original Visa or Mastercard used for the purchase, at no cost to you. Credits pay for coaching services, AI practice and live coaching, that start when you use them. If you use credits within the 14 days, you are asking us to start that service before the withdrawal period ends: you keep the right of withdrawal, but credits already used are not refunded, and we refund the credits still unused from that purchase. Once all the credits from a purchase are used, the service has been provided in full and the right of withdrawal ends for that purchase. After 14 days the right no longer applies, and the eligibility rules below still apply where they give you more.

Unused credits are refundable within 14 days of purchase. Credits you have already used and free bonus or promotional credits are not refunded. After 14 days, unused credits stay in your account for you to use, but they are not refunded.

To request a refund, email LEADSPIRE LTD with your account details and the reason for your request. We review every request and reply by email. If it is approved, the refund goes to the original Visa or Mastercard used for the purchase; how soon it appears on your statement depends on your card issuer.

Used credits and free promotional or bonus credits are not refunded. We may refuse a refund where there is evidence of fraud or of a breach of our Terms of Service.

Live coaching sessions follow their own rules, because they reserve a coach's time. When you book, the session's credits are held from your balance. If the coach declines, or hasn't accepted 1 hour before the start, every credit comes back. Cancel a confirmed session 24 hours or more before its start, or a request that hasn't been accepted yet, and every credit comes back; cancel less than 24 hours before the start and half the credits come back, rounded down, and the coach earns on the other half. If your coach cancels, or never opens the video room, you get every credit back. A confirmed session that nobody closes is settled 48 hours after its end: it counts as given if the coach opened the video room, and is refunded in full if they never did. If something went wrong with a session, report it from the session page within 7 days. These terms apply in addition to, not instead of, the credit-purchase terms above.

Refund requests and questions: email LEADSPIRE LTD at support@voicecoach.studio with your account email and the date of purchase.