How It Works
Three steps to better customer complaint skills
1
Pick the industry, issue type, and how upset the customer will be
2
Handle a realistic complaint call where the AI customer reacts to your empathy and solutions
3
Get scored on empathy, de-escalation, problem resolution, and retention
Sample Scorecard
See the kind of detailed feedback you will receive after each session
Category Scores
Feedback Preview
Strengths
- Demonstrated genuine empathy by acknowledging the customer's frustration
- Offered concrete resolution steps with a clear timeline
Areas to Improve
- Avoid scripted-sounding phrases that can feel dismissive
- Follow up with a retention offer to rebuild trust after resolution
Sign up to see your real results
Complete a practice session to get a personalized scorecard with detailed feedback
Start Free