How It Works
Three steps to better conflict resolution skills
1
Set up the conflict scenario, the parties involved, and the underlying tensions
2
Mediate or participate in a realistic conflict conversation with shifting dynamics
3
Get scored on de-escalation, active listening, solution fairness, and relationship preservation
Sample Scorecard
See the kind of detailed feedback you will receive after each session
Category Scores
Feedback Preview
Strengths
- Strong communication and clear articulation of key points
- Good use of examples to support your arguments
Areas to Improve
- Work on pacing and allow more space for the other party to respond
- Prepare stronger closing statements to end on a high note
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Complete a practice session to get a personalized scorecard with detailed feedback
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